Join one of our most important clients, an international health care company with great reputation worldwide. I am looking for the candidate for the position of

*****Technical support specialist with czech/slovak AND english*****

Why you should read further:
By joining our client's company, you will not only get a competitive salary but you will also join a team of nice and friendly people who know what it takes to work as a team. The positive vibe of this place will keep your to-do attitude up to speed!

What will you be working on:

  • Support of OneConference tool for end-users & IT project owners
  • Act as liaison between the client and/or appropriate resolver teams
  • Create / Manage OneConference platform for events on behalf of user and appropriate resolver teams
  • Providing initial response time to the requester using the predetermined process & SLA.
  • Perform fault isolation in support of clients escalating as required.
  • Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
  • Escalation of tickets to other Support teams when necessary,
  • On-site Incident and Request resolution, ticket closure.
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Who are you:

  • 1-3 years of experience in Service Desk / IT support centre / 2nd line support
  • Working knowledge of office automation products and generally used SW
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude with good communication skills
  • Fluent English & Czech or Slovak (spoken & written); German is a plus

The chosen candidate will get to work for our client, a company that saves lives all around the world on a daily basis. On top of that, you will get to enjoy:

• Broad range of activities, tasks, and projects
• Flexible working conditions, full HOMEOFFICE possible
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Send me your CV in English and I will get you ready for the interview!




Práce na plný úvazek

Forma spolupráce

pracovní smlouva


38 000 – 43 000 Kč / měsíc

Požadované jazyky

Angličtina (Pokročilá) nebo Čeština (Výborná) nebo Slovenština (Výborná)

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